CANCELLATION POLICY

Because my therapy approach works best on a weekly basis, clients usually reserve the same appointment time on a recurring weekly basis, and I hold this space for you. In order for me to reserve this space for you, I allow each client two cancelled sessions every four months, which means I will not charge for those two sessions as long as I have 48 hours’ notice. Outside of this two session allowance, I will seek to find an alternative time for you in the same week if you need to reschedule, but if I cannot find a time in that week, I ask for the full fee to be paid for any sessions missed. This includes missed sessions for planned holidays, illness or childcare. The full fee will be charged for any session cancelled with less than 48 hours’ notice. If I am on leave or unwell, there is no charge.

You might like to know about why therapists often charge a cancellation fee. For some of us, this is about covering costs, including turning away other clients to reserve session times. For many, it is about having a sustainable practice so that we can continue to offer our services to clients. Some doctors, tutors and hairdressers may charge cancellation fees to cover these costs too. The cancellation fee is not a punishment; it is an indication of the commitment and continuity of therapy. Even when you are not here, your space is being held, I take the time to reflect on our work, read on do research, and our work continues.